Option A · In the app
Delete your SMART data
- Open ASTORRE X SMART and go to You.
- Tap Your data.
- Tap Delete everything, then confirm with
Delete everything permanently.
This deletes, immediately, every conversation and everything SMART derived from
them: recordings, transcripts, memory, promises, limits and summaries. You get a
signed deletion receipt, and your ASTORRE X SMART account stays open.
This cannot be undone. Backup copies are replaced within about 7 days.
To delete only some of it, open Conversations on the
same screen and delete individual conversations; what SMART derived from each goes
with it. Deleting needs an internet connection. Want a copy first? Use
Export on the same screen before you delete.
Option B · In the app, from ASTORRE X SMART 1.0.2
Close your ASTORRE X SMART account
- Open ASTORRE X SMART and go to You.
- Tap Your data.
- Tap Close account. The app shows the exact day
your account closes and whether the unused part is refunded; confirm with
Close account.
Closing takes effect at the end of the period you have already paid for. For
example, if you have paid for September and close your account on 10 September,
you can keep using SMART until the end of September. Nothing more is charged, and
the current period is not refunded. If no paid period is running, the account
closes the same day. If a payment is outstanding, the open invoice is voided —
nothing more is charged — and the account closes at once.
Annual plan that has already renewed. If your annual plan has
renewed automatically, closing follows the cancellation rule in the
Terms of service (section 5): at most one
month’s notice, and we refund the unused part of that year.
On the closing date SMART deletes all your SMART data automatically and issues a
signed deletion receipt, which you can read in the app for 12 months after the
closing date; then the last identifier that reads it is deleted. On the same date
amstercode.com deletes the personal data held for your account, except the records
listed under What is kept.
An account shared with other people (a shared workspace) cannot be
closed in the app. To close it, write to
office@amstercode.com (option C).
Option C · By email
Close your ASTORRE X SMART account by email
- Write to office@amstercode.com.
- Send it from your account’s email address, so we know the
request comes from you.
- Ask us to close your ASTORRE X SMART account.
We close the account under the same rules as option B, counted from the day your
email arrives, and we confirm the closing date to you by email. On that date
everything held for it is deleted, as described for option B.
